At Pumpzavi, we want every customer to enjoy a pleasant and convenient shopping experience when purchasing Christmas gift wrapping supplies, festive packaging, and seasonal gifting accessories.
We understand that sometimes a product may not meet your expectations. This Return & Refund Policy explains the conditions, procedures, and requirements for returns, exchanges, cancellations, and refunds.
1. Return Eligibility
We offer a 30-day return window from the date you receive your order.
To be eligible for a return, the following conditions must be met:
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The return request must be submitted within 30 days of delivery.
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The product must be unused, undamaged, and in its original condition.
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The item must include its original packaging, accessories, and any included components.
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Wrapping paper must not be cut, torn, or otherwise used.
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Gift bags, gift boxes, ribbons, and other packaging supplies must not show signs of use or alteration.
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Proof of purchase, such as an order number or order confirmation, must be provided.
Products that do not meet these requirements may not qualify for a return unless otherwise required by applicable consumer protection laws.
2. How to Request a Return
If you would like to return an item, please follow the steps below.
Step 1: Contact Customer Support
Email our customer service team at:
Please include the following information:
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Your order number
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Your full name
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The email address associated with your order
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The product you wish to return
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The reason for your return
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Clear photographs of the product, if applicable
Step 2: Receive Return Instructions
Our customer service team will review your request and provide the appropriate return instructions if your return is eligible.
Step 3: Prepare Your Package
Carefully package the product to help prevent damage during return transportation.
Whenever possible, use the original packaging and include all accessories or components supplied with the product.
Step 4: Ship Your Return
Send the package to the designated return address provided by our customer service team.
Please do not send any return packages to our registered business address without prior confirmation.
3. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible after delivery.
For example, this may include:
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Torn or damaged wrapping paper received upon delivery
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Crushed or defective gift boxes
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Incorrect gift bag designs, colors, or sizes
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Missing ribbons or packaging accessories
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Products that do not match the confirmed order
Please email service@pumpzavi.com with your order number, a description of the issue, and clear photographs showing the problem.
After reviewing your request, we may offer an appropriate resolution, including:
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A replacement product
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An exchange for the correct item
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A partial refund
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A full refund
When a return is required due to our error or a confirmed product defect, Pumpzavi will cover reasonable return shipping costs.
Nothing in this section limits mandatory consumer rights under applicable law.
4. Non-Returnable Items
Certain products may not be eligible for returns unless they are defective, incorrectly supplied, or otherwise covered by applicable law.
These may include:
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Personalized or custom-printed gift packaging
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Wrapping paper that has been cut or used
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Gift boxes that have been assembled, altered, or damaged through use
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Used ribbons, bows, and decorative packaging materials
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Products missing essential accessories or components
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Items returned outside the applicable return period
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Gift cards
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Final-sale or clearance products clearly identified as non-returnable before purchase, where legally permitted
Seasonal Christmas packaging products are not automatically excluded from returns simply because the holiday season has ended.
We recommend reviewing all product descriptions, specifications, sizes, and available designs before placing an order.
5. Return Shipping Costs
Return shipping responsibilities depend on the reason for the return.
Returns Due to Customer Preference
If you wish to return an eligible item because you changed your mind, ordered the wrong size or design, or no longer need the product, you will generally be responsible for the return shipping costs.
Returns Due to Product Issues
If the product is confirmed to be damaged, defective, or incorrect due to our error, Pumpzavi will cover reasonable return shipping costs when a return is necessary.
Original Shipping Charges
Original shipping charges are generally non-refundable for change-of-mind returns unless otherwise required by applicable law.
We recommend using a trackable shipping service when returning merchandise.
6. Refund Processing
Once your returned item has been received and inspected, we will notify you about the status of your refund request.
If your return is approved, the refund will be issued to the original payment method used during checkout.
We aim to process approved refunds within 5–10 business days after completing the return inspection.
Please note:
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Banks and payment providers may require additional time to reflect refunds.
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Refund processing times may vary depending on the original payment method.
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Any applicable deductions will be explained in accordance with this policy and applicable law.
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Products that do not meet return eligibility requirements may be subject to further review.
If you have not received your approved refund after the expected processing period, please contact us at service@pumpzavi.com.
7. Exchanges
If you would like to exchange an eligible product for a different design, color, size, or style, please contact our customer service team.
Exchanges are subject to product availability and the conditions outlined in this policy.
For defective, damaged, or incorrect items, we will review available replacement options.
For exchanges requested due to customer preference, additional shipping charges or price differences may apply.
If the requested replacement item is unavailable, we may offer another appropriate resolution.
8. Order Cancellations
If you need to cancel or modify an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation or modification requests before an order has been processed for shipment.
However, once an order has entered the fulfillment process or has been dispatched, cancellation may no longer be possible.
If your order has already shipped, you may request a return after delivery in accordance with this policy.
Mandatory cancellation rights under applicable consumer protection laws remain unaffected.
9. Lost or Missing Packages
If your order has not arrived within the estimated delivery period, please contact our customer service team.
Provide your order number and available tracking information.
We will review the shipping details and, where appropriate, contact the shipping carrier to investigate the situation.
If a package is confirmed lost during transportation, we will assess the circumstances and provide an appropriate resolution, which may include a replacement or refund in accordance with applicable law.
10. Holiday and Seasonal Packaging Products
Pumpzavi specializes in Christmas gift wrapping supplies and seasonal packaging accessories.
Because these products are often purchased for specific holiday celebrations, we encourage customers to order in advance and review their purchases when they arrive.
Please consider the following:
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Check product dimensions and quantities before placing an order.
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Inspect wrapping paper, gift bags, gift boxes, and decorative accessories upon delivery.
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Retain original packaging until you are satisfied with your purchase.
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Avoid cutting, assembling, or altering products if you intend to request a change-of-mind return.
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Contact customer support promptly if any item arrives damaged or incomplete.
All eligible Christmas packaging products remain subject to the return conditions described in this policy.
11. Return Address
Before returning any product, please contact our customer service team at:
Our team will provide the appropriate return instructions and designated return address.
Important: Our registered business address is provided for company identification purposes and is not necessarily our designated returns facility.
Please do not send unauthorized return packages directly to our registered business address.
12. Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict, or limit consumer rights that cannot legally be excluded under applicable consumer protection laws.
Depending on your location, you may have additional statutory rights concerning defective products, distance selling, cancellation, refunds, or product conformity.
Where mandatory local consumer protection laws provide additional rights, those rights will apply.
13. Contact Information
If you have questions about returns, refunds, exchanges, or order cancellations, please contact us.
Store Name: Pumpzavi
Company Name: Guangzhou Jika Trading Co., Ltd.
Registered Business Address: No. 78-2, North Zengjiang Avenue, Zengcheng District, Guangzhou, Guangdong Province, China
Customer Service Email: service@pumpzavi.com
For return-related inquiries, please include "Return Request – Pumpzavi" in your email subject line whenever possible.
Our customer service team will review your request and provide appropriate assistance.
Thank you for shopping with Pumpzavi. We appreciate your support and look forward to helping you make your Christmas gift-giving experience enjoyable and memorable.