Terms & Conditions

1. Introduction

Welcome to Pumpzavi.

These Terms & Conditions ("Terms") govern your access to and use of our website, products, and services.

Pumpzavi is an online store specializing in Christmas gift wrapping supplies, festive packaging materials, holiday gift bags, decorative gift boxes, ribbons, bows, and related seasonal accessories.

Our store is operated by Guangzhou Jika Trading Co., Ltd.

By accessing our website, browsing our products, or placing an order, you agree to comply with these Terms & Conditions, subject to your rights under applicable law.

Please read these Terms carefully before using our website. If you do not agree with these Terms, please discontinue using our services.

2. Eligibility and Website Use

By using our website, you confirm that you have the legal capacity to enter into a binding agreement under the laws applicable to you or that you are using our services with appropriate authorization.

You agree to use our website only for lawful purposes.

You must not:

• Use our website for fraudulent, illegal, or unauthorized activities.

• Provide false or misleading information when placing an order.

• Attempt to gain unauthorized access to our systems or customer accounts.

• Interfere with the security, operation, or functionality of our website.

• Upload or transmit viruses, malicious software, or harmful code.

• Copy, reproduce, or commercially exploit protected website content without permission.

• Use automated tools to disrupt website operations or submit fraudulent transactions.

We reserve the right to restrict access to our website when we reasonably determine that these Terms have been violated.

3. Product Information

Pumpzavi offers a selection of Christmas gift wrapping products and seasonal packaging accessories.

Our product collections may include:

• Christmas wrapping paper

• Decorative Christmas gift bags

• Holiday gift boxes

• Ribbons and decorative bows

• Christmas gift tags and labels

• Festive packaging accessories

• Seasonal gift wrapping supplies

We aim to provide accurate descriptions, photographs, dimensions, materials, colors, and product specifications.

However, please note that:

• Product colors may appear slightly different depending on screen settings and lighting conditions.

• Product dimensions may vary slightly due to manufacturing tolerances.

• Packaging patterns and decorative details may vary between production batches.

• Product availability may change without prior notice.

• Product photographs are intended to represent the appearance of the listed items.

Customers are encouraged to review product descriptions and specifications before placing an order.

If you have questions about a specific product, please contact us at service@pumpzavi.com.

Nothing in this section limits statutory rights relating to products that are defective, incorrectly described, or otherwise nonconforming.

4. Pricing and Payment

All product prices are displayed in the currency indicated on our website or at checkout.

We reserve the right to update product prices, promotional offers, and discounts before an order is accepted.

Price changes will not affect previously accepted orders at the agreed purchase price, except where adjustments are permitted or required by applicable law.

The final amount payable, including applicable shipping charges and taxes collected at checkout, will be displayed before you complete your purchase.

Payments must be made through the payment methods available on our website.

Payment transactions may be processed by authorized third-party payment service providers.

We may perform reasonable payment verification and fraud prevention checks before accepting or fulfilling an order.

5. Orders and Order Acceptance

When you place an order through Pumpzavi, you are making an offer to purchase the selected products.

After submitting your order, you may receive an automated order acknowledgment.

An order acknowledgment does not necessarily constitute formal acceptance of your order.

We may review orders to verify payment authorization, product availability, shipping eligibility, and transaction security.

We reserve the right to reject or cancel orders for legitimate reasons, including:

• Product unavailability

• Incorrect or incomplete order information

• Payment authorization failure

• Suspected fraudulent transactions

• Shipping restrictions

• Material pricing or product listing errors

If an order is canceled after payment has been collected, we will issue a refund for the canceled items in accordance with applicable law.

We will notify customers of relevant order cancellations using the contact information provided during checkout.

6. Shipping and Delivery

Pumpzavi aims to process and deliver orders as efficiently as reasonably possible.

Our general shipping arrangements are:

Order Processing Time: 1–2 business days

Estimated Shipping Time: 7–15 business days

Estimated Total Delivery Time: 8–17 business days

Business days generally exclude weekends and public holidays.

Delivery estimates may vary depending on the destination, carrier availability, customs processing, weather conditions, and seasonal demand.

Shipping Fees

Our standard shipping rates for eligible orders are:

• Orders of $39.99 USD or more: Free standard shipping

• Orders below $39.99 USD: $6.58 USD standard shipping fee

The qualifying order value is calculated after applicable discounts and before shipping charges and taxes.

The final shipping fee and available delivery options will be displayed during checkout.

During the Christmas shopping season, shipping networks may experience higher order volumes and potential delays.

We recommend placing time-sensitive orders in advance.

Estimated delivery times do not guarantee arrival before Christmas or another specific holiday unless expressly stated otherwise.

For more information, please review our Shipping Policy.

7. International Shipping and Customs

Pumpzavi may offer shipping to selected international destinations.

Available shipping locations depend on logistics services, customs requirements, local regulations, and product restrictions.

International orders may be subject to customs duties, import taxes, and other charges imposed by the destination country or region.

Unless otherwise indicated at checkout, customers may be responsible for applicable customs duties, import taxes, and related fees, subject to mandatory local laws.

Customers must provide accurate shipping information and comply with applicable import requirements.

If we cannot fulfill an order because of shipping restrictions, we will notify the customer and arrange an appropriate refund if payment has already been collected.

8. Returns, Exchanges, and Refunds

We understand that customers may occasionally need to return or exchange a product.

Pumpzavi offers a standard 30-day return window from the date of delivery for eligible products.

To qualify for a return, products generally must:

• Be unused and in their original condition.

• Include original packaging and accessories.

• Show no signs of unauthorized alteration or damage.

• Be accompanied by proof of purchase.

• Meet the conditions stated in our Return & Refund Policy.

Certain products may be subject to additional return restrictions where permitted by law.

These may include:

• Personalized or custom-printed gift packaging

• Used or cut wrapping paper

• Gift boxes altered or damaged through use

• Used ribbons, bows, and decorative accessories

• Clearly identified final-sale items, where legally permitted

For customer-preference returns, return shipping costs are generally the customer's responsibility.

If a product arrives damaged, defective, or incorrect, we will review the issue and provide an appropriate resolution.

Approved refunds are generally processed within 5–10 business days after return inspection.

Additional time may be required for payment providers or financial institutions to reflect the refund.

For complete return instructions and eligibility requirements, please review our Return & Refund Policy.

Nothing in these Terms excludes mandatory consumer rights regarding returns, refunds, cancellations, or product conformity.

9. Order Cancellations and Modifications

If you need to cancel or modify an order, please contact our customer service team as soon as possible.

Email: service@pumpzavi.com

We will make reasonable efforts to accommodate requests before an order has been processed or dispatched.

Once an order has entered the shipping process, cancellation or modification may no longer be possible.

If your order has already shipped, you may request a return after delivery in accordance with our Return & Refund Policy.

Any mandatory cancellation rights under applicable consumer protection laws remain unaffected.

10. Product Use and Safety

Pumpzavi offers Christmas wrapping paper, gift bags, gift boxes, ribbons, bows, and decorative packaging accessories intended for their stated purposes.

Customers should review and follow applicable product instructions, specifications, and warnings.

When using gift wrapping supplies, please consider the following precautions:

• Keep small decorative accessories away from young children where they may present a choking hazard.

• Use scissors, cutters, and other wrapping tools carefully.

• Keep paper packaging, ribbons, and decorative materials away from open flames and excessive heat.

• Avoid placing plastic packaging materials within reach of infants and young children.

• Ensure ribbons, strings, and decorative ties are used safely.

• Do not use packaging materials for food contact unless specifically identified as suitable for that purpose.

Certain products are intended for decorative packaging purposes and should not be treated as children's toys.

These general precautions do not replace legally required product-specific safety instructions or warnings.

11. Intellectual Property

All original content appearing on the Pumpzavi website, including text, graphics, logos, product descriptions, website designs, and other materials, may be protected by applicable intellectual property laws.

Such content belongs to Pumpzavi, its operator, or its respective licensors, as applicable.

Visitors may browse and use our website for lawful personal shopping purposes.

Without appropriate authorization, you may not:

• Reproduce protected website content for commercial purposes.

• Use Pumpzavi branding in a misleading or unauthorized manner.

• Distribute or modify protected materials without permission.

• Claim ownership of intellectual property belonging to Pumpzavi or third parties.

Third-party trademarks, designs, and other protected materials remain the property of their respective owners.

12. Customer Accounts and Information

If customer account registration is available, you are responsible for maintaining the confidentiality of your account credentials.

You agree to provide accurate and complete information when creating an account, placing an order, or contacting customer support.

You should notify us promptly if you suspect unauthorized access to your account.

We may take reasonable measures to protect customer accounts and prevent fraudulent activity.

Customers are responsible for activities arising from their own intentional misuse of account credentials, subject to applicable law and our security obligations.

13. Privacy and Personal Information

We respect customer privacy and are committed to handling personal information responsibly.

Personal information may be collected and processed to support:

• Order processing and fulfillment

• Customer service

• Payment transactions

• Shipping arrangements

• Website operations and security

• Marketing communications, where permitted

• Advertising performance measurement, where enabled and legally permitted

• Compliance with applicable legal requirements

Our Privacy Policy explains how personal information is collected, used, disclosed, retained, and protected.

Where enabled, third-party advertising and analytics services, including AppLovin, may process certain website interaction information according to applicable privacy requirements.

Please review our Privacy Policy for details about third-party advertising disclosures, cookies, data-sharing practices, and available privacy choices.

Nothing in these Terms removes privacy rights granted under applicable law.

14. Third-Party Services and Links

Our website may use third-party services to support payment processing, website hosting, advertising, shipping, analytics, and other business operations.

These services may include external providers operating under their own terms, conditions, and privacy policies.

Pumpzavi does not control the independent content or practices of third-party websites.

We encourage customers to review the applicable terms and privacy policies before interacting with external services.

Nothing in this section excludes responsibility that Pumpzavi cannot lawfully exclude.

15. Website Availability and Accuracy

We aim to maintain an accessible, functional, and reliable online shopping experience.

However, website interruptions or technical issues may occasionally occur because of maintenance, updates, network problems, or other circumstances.

We do not guarantee that every website function will remain uninterrupted or error-free at all times.

We may update website features, product information, and technical functions as reasonably necessary.

We will make reasonable efforts to correct material errors brought to our attention.

16. Disclaimer of Warranties

To the extent permitted by applicable law, our website and its informational content are provided on an "as available" basis.

We do not guarantee uninterrupted website access or the absence of every potential technical issue.

Any product-specific warranties will be described in the relevant product information or accompanying documentation.

Nothing in these Terms excludes or limits statutory warranties, product guarantees, or other consumer rights that cannot legally be excluded.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Pumpzavi and its operator will not be liable for indirect or consequential losses arising from website use where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability for:

• Fraud or fraudulent misrepresentation

• Death or personal injury caused by negligence where such liability cannot legally be excluded

• Breach of mandatory consumer protection obligations

• Defective products where statutory liability applies

• Any other liability that cannot lawfully be excluded or restricted

Any permitted limitation of liability will apply only to the extent legally enforceable.

18. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses directly resulting from your unlawful use of our website or intentional violation of these Terms.

This provision does not require consumers to indemnify Pumpzavi for losses caused by our own negligence, misconduct, or breach of applicable law.

19. Prohibited Activities

You agree not to engage in activities that may compromise our website, interfere with its operation, or negatively affect other customers.

Prohibited activities include:

• Submitting fraudulent orders or payment information

• Attempting unauthorized access to customer or business data

• Introducing malicious software or automated attacks

• Interfering with checkout or payment systems

• Impersonating another individual or organization

• Misusing website content, intellectual property, or branding

• Conducting activities that violate applicable laws

We reserve the right to investigate suspected violations and take reasonable action, including restricting access or canceling fraudulent transactions.

20. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable under applicable law, the remaining provisions will continue to apply to the extent legally permitted.

The invalidity of one provision will not automatically affect the enforceability of the remaining Terms.

21. Termination

We may suspend or terminate access to our website or certain services if a user materially violates these Terms, engages in fraudulent activity, or creates a significant security risk.

Where appropriate, we may provide notice or an opportunity to resolve the issue.

Termination of website access does not automatically eliminate rights or obligations arising from previously completed purchases.

Customers retain any applicable statutory rights concerning existing orders, refunds, warranties, and consumer protection.

22. Governing Law and Dispute Resolution

These Terms are governed by the applicable laws of the People's Republic of China, subject to mandatory consumer protection laws and jurisdictional rights that apply to customers in their country or region of residence.

If a dispute arises regarding an order, product, or service, customers are encouraged to contact Pumpzavi first so that we may attempt to resolve the matter.

Customer Service Email: service@pumpzavi.com

Where legally permitted, disputes may be addressed through negotiation, mediation, or other appropriate legal procedures.

Nothing in this section prevents customers from exercising mandatory rights or accessing courts and dispute resolution mechanisms available under applicable law.

23. Contact Information

If you have questions about these Terms & Conditions, our products, orders, or customer service, please contact us.

Store Name: Pumpzavi

Company Name: Guangzhou Jika Trading Co., Ltd. 

Registered Business Address: No. 78-2, North Zengjiang Avenue, Zengcheng District, Guangzhou, Guangdong Province, China

Customer Service Email: service@pumpzavi.com

Our customer service team will review inquiries concerning orders, products, and store policies.

Thank you for visiting Pumpzavi. We appreciate your trust and look forward to helping you prepare beautifully wrapped gifts for the Christmas season.